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Charge 5 not tracking walking activity

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‎08-23-2022 16:23 - last edited on ‎08-25-2022 07:09 by Moderator Alum

‎08-23-2022 16:23 - last edited on ‎08-25-2022 07:09 by Moderator Alum

Why has my Charge 5 stopped recording more than one walk pee day, morning walk recorded but not afternoon.

 

 


Moderator edit: subject updated for clarity

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‎08-25-2022 07:08 - last edited on ‎12-13-2024 16:17 by Fitbit Moderator

‎08-25-2022 07:08 - last edited on ‎12-13-2024 16:17 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Ct16.  

Thank you for sharing all these details about the problem you've been experiencing with your Charge 5. 

Before considering other options, please keep in mind that most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature that are at least 15 minutes long. The activities that are tracked automatically are: Walk, Run, Outdoor Bike, Elliptical, Sports, Aerobic Workout, Swimming. 

If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

button charge 5.jpeg

Let me know if you continue to experience the same problem afterwards.

I'll be around.

Davide | Italian and English Community Moderator, Fitbit


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