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Fitbit Charge 5 turn off and unresponsive when trying to sync

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‎08-24-2022 04:15

‎08-24-2022 04:15

The moment i tried to sync Charge 5, unit dies and unresponsive. To add battery drains faster less than an hour. All tips from help were made already with no luck. Abnormality happened only after the firmware update

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‎08-25-2022 07:17 - last edited on ‎12-13-2024 16:17 by Fitbit Moderator

‎08-25-2022 07:17 - last edited on ‎12-13-2024 16:17 by Fitbit Moderator

Welcome to the Fitbit Community forums, @coldwater78. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps shared in the forums. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions to follow. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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