Charge 5 won't charge

[WalkerCA1]

Have tried the following multiple times but won't solve the problems:

cleaned both the back of charge 5 and charging cable

restarted the devices by clicking 3 times

When I plugged the charging cable to the device, sometimes it will show check your battery, but then it disappears and shows it's charging. however, the battery seems to be stuck at 56% and not going up and sometimes drains too. 

[WalkerCA1]

Okay update, my fitbit charge 5 (bought on 2/2022) is officially dead. bought another fitbit charge 5 official charging cable from Amazon and tried it. the fitbit logo would show for 1 second then it would go no responsive. it's not charging cable issue. i have decided to buy fitbit inspire 2 from Amazon and will file a complaint with Fitbit. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know about your Charge 5 charging experience @WalkerCA1.

I understand how frustrating this could be and noticed that you already got in touch with our Support Team and received assistance.

Keep on visiting the forums.