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Charge 5 not turning on

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‎07-24-2023 07:25 - last edited on ‎07-26-2023 07:23 by Moderator Alum

‎07-24-2023 07:25 - last edited on ‎07-26-2023 07:23 by Moderator Alum

Got my Charge 5 a few month ago and it has been working great.

But just last night I went swimming for 3 hours or so with water lock on if that matters and went in a hot tub about 100F.

Now the next morning went cheak my steps and noticed it's not turing on. 

I've tried charging it and restarting it with the charger, basically tried every I've seen online. But still absolutely nothing.

Any ideas???

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1 REPLY 1

‎07-26-2023 07:31

‎07-26-2023 07:31

Hi, welcome to the Fitbit Community forums, @Justin_Fen.  

Thanks for all the information provided about this inconvenience with your Charge 5. 

Since the device should be water resistant to 50 meters. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. 

Davide | Italian and English Community Moderator, Fitbit


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