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Charge 5 not working

‎04-30-2026 11:31 - last edited on ‎05-03-2026 09:18 by Fitbit Moderator

‎04-30-2026 11:31 - last edited on ‎05-03-2026 09:18 by Fitbit Moderator

My charge 5 was working just fine until this morning. It said the battery was low so I went to charge it, but it didn’t acknowledge the charger. I pressed the button on the cable 3 times, tried different outlets, different charger cord, did a bunch of other troubleshooting steps, etc but nothing worked, and then it died and now won’t turn on at all!

I called Fitbit support and they walked me through a few steps I already tried, nothing worked.  They simply said it was out of warranty & I needed to buy a new watch, and basically hung up!!  Geee thanks for the 5 min support  call only to tell me to buy a new watch AGAIN.  I’ve had about 10 Fitbit devices so far because they never last more than 2 years.. UGH!!

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-02-2026 08:59

‎05-02-2026 08:59

me too

 

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‎05-03-2026 09:17

In response to freddyf113

‎05-03-2026 09:17

Hi @MM123456!  It’s nice to see you around! 

Since you have already contacted our support team, please continue to follow up with them directly. They have the proper tools to provide you more information about this issue.

@freddyf113 Welcome to our community forums!

I'm sorry to hear that your Charge 5 is not working.                   

Please confirm if you follow the steps in the following article to restart your Charge 5: How do I restart my Fitbit device?

I suggest you take a look at this help article and confirm if you have already followed all the steps. If you have not tried yet, please complete each step: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

 

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