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Charge 5 / not working

Sunday - last edited yesterday by Fitbit Moderator

Sunday - last edited yesterday by Fitbit Moderator

My fit but has been acting funny for a bit. Random black screens, dashboard not matching what each category says when you click on category. Today the face of the Fitbit has the Fitbit emblem and will not do anything else. It will not sync. I can’t turn it off or reset from the watch it’s law of but did reset it from the charger and it does the same thing. Any ideas of what the issue may be? I just don’t want to replace it if I don’t need to..

 

Moderator edit: updated subject for clarity

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yesterday

yesterday

Hi @Hsilvanic!  Welcome to our community forums! 

I'm sorry to hear that your Charge 5 is not working. Thank you for letting me know the details and the steps you tried before contacting us. 

Please confirm if you follow the steps in the following article to restart your Charge 5: How do I restart my Fitbit device?

Once you confirm the restart, I suggest you take a look at this help article and try all the steps there: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

 

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