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Charge 5 not working

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‎03-12-2023 19:09 - last edited on ‎03-13-2023 11:30 by Fitbit Moderator

‎03-12-2023 19:09 - last edited on ‎03-13-2023 11:30 by Fitbit Moderator

Notification not working, call vibration not working, spo2 not working, sleep tracker not working not a worth to buy such a expensive product of no use.

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-13-2023 03:41 - edited ‎03-13-2023 03:41

‎03-13-2023 03:41 - edited ‎03-13-2023 03:41

Welcome to the Fitbit community, @Mon32!

Sad to hear your initial impressions about your Charge 5. As a first step to get rid of the issues you mentioned I'd suggest restarting your device performing these steps:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2
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