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Charge 5 not working

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‎03-12-2023 19:09 - last edited on ‎03-13-2023 11:30 by Fitbit Moderator

‎03-12-2023 19:09 - last edited on ‎03-13-2023 11:30 by Fitbit Moderator

Notification not working, call vibration not working, spo2 not working, sleep tracker not working not a worth to buy such a expensive product of no use.

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-13-2023 03:41 - edited ‎03-13-2023 03:41

‎03-13-2023 03:41 - edited ‎03-13-2023 03:41

Welcome to the Fitbit community, @Mon32!

Sad to hear your initial impressions about your Charge 5. As a first step to get rid of the issues you mentioned I'd suggest restarting your device performing these steps:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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