Charge 5 notifications not coming through

[oliviapaiva]

Hi there,

I've tried everything and the phone notifications are not coming through to my Charge 5.

It stopped when I landed abroad (Portugal), I came back to the UK, and the notifications never worked again.

Can you please help? As I said I've tried everything suggested in other posts.

Thank you.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @oliviapaiva.

Thanks for trying to resolve the issue you’ve had with your Fitbit Charge 5 before getting in touch with us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Pretzelnic]

It's not working for me either. Some help about how to solve this would be nice. Also for people getting this problem in the future and trying to find a solution here. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Pretzelnic.

Please make sure Do Not Disturb (DND), Exercise Focus and Sleep Mode are turned off. For instructions on how to navigate your Fitbit Charge 5, please visit this article.

You can find some other troubleshooting steps to resolve issues with notifications here.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.