Tried everything but fitbit charge 5 won't sync.

[debramonteith01]

I have tried everything. I have uninstalled the app and reinstalled. I have tried resetting my fitbit by pressing the button on the charging cable 3 times. I have turned off the bluetooth and restarted the phone and turned the bluetooth back on. I have tried unpairing the device and re-pairing it. If it's on the forum, I've tried it. The app is up to date and the phone. Any ideas?

[JohnnyRow]

Time frame?  Do you mean it won't sync in last hour? or in last week?  or month?

[kdaffe1]

I was having the same problem, mine had not synced in over a week and I tried all the things you did to no avail.  Today I logged into my account at fitbit.com on my computer and went to my profile, picked my Charge5 device and under settings I disabled live view.  When I opened the app up again it had synced all of the missing days and so far each time I have checked it, it updates the current data within a few seconds.  The bluetooth screen is still alternating between connected and not connected but at least it is syncing now.

[debramonteith01]

Good idea. I'll give it a try.

[JohnnyRow]

@kdaffe1Where do you see "live view" in fitbit.com?  I can't find it.

[kdaffe1]

After logging in click on your profile picture, then click the watch icon at the top right, then choose the Charge 5 in the left column, then scroll down the information in the right column and "live view" is near the bottom.

[deexyz]

I too can't get my charge 5 to sync. I reinstalled app and rebooted the Charge 5. I tried the disable live view hack but that didn't work for me. Anyone else have any ideas. Shoulda stuck with my Charge 2 - never had a problem with it but thought I was upgrading lol.

[charlesalpine]

I've had a Charge 5 for a year and I have not yet been able to get it to sync. I keep reverting back to my Charge 2, which never gave me problems.

Recently the Charge 2 died for good and I stuck with a Charge 5 that I can't sync.