Charge 5 notifications not working

[Christiehof]

I have tried turning everything off and back on, still not getting text and call notifications. Please help. DND is also turned off. 

[SunsetRunner]

Hello @Christiehof 

I see you have your DND mode turned off but do you have your Sleep Mode turned on by chance? If the moon image is illuminated in your quick settings then sleep mode is on. You don’t receive notifications, goal celebrations or reminders if it illuminated. I’m hoping that’s what it is. Please let me know if this provides you with the best answer to your notification issue.
😃 Happy Stepping!

[Christiehof]

Thank you. Sleep mode is turned off too 😞

Sent from my iPhone

[SunsetRunner]

Hello again @Christiehof 

There are a lot of notification settings to check on Apple devices. So it’s easy to miss one or two. Please recheck these settings on your iPhone:

• Go to Settings > Notifications > Messages and turn on Allow Notifications.
• Then, checkmark Notification Center, Lock Screen, and Banners. 
• Change the Shows Previews setting to Always or When Unlocked.
• Use Banner Style > Persistent (default is temporary.)

😉Now…

• Repeat for the Fitbit app, the Phone app, Calendar app, and any other app that you want to see notifications for on your Fitbit.
• Finally, confirm that Share System Notifications are on via your phone’s Bluetooth settings > Your Fitbit > System Notifications.

Also on your home screen (the clock screen), press and hold the button to reach the quick settings screen. Scroll down and look for notifications. If the icon appears dim with a line through it, tap it once to turn notifications on.

Please let me know how it goes. 😃

[Christiehof]

Thank you, I appreciate that. I just did all of that again. Still not working. It’s almost like there’s a glitch or it’s simply not working.

Sent from my iPhone

[SunsetRunner]

Hello again @Christiehof 

I would consider contacting Fitbit Customer Service. Here are ways you can contact them: https://myhelp.fitbit.com/s/support?language=en_US

[DavideFitbit]

Welcome to the Fitbit Community forums, @Christiehof. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.

[Christiehof]

Hi, thank you! Yes I did and they said they will be having someone email me. So that’s great 🙂

Sent from my iPhone

[DavideFitbit]

That's great news, thank you for sharing this update, @Christiehof! 😁