Charge 5 notifications not working

[AJB2707]

Every day I have to open the app to re sync my iPhone to the Fitbit so the notifications start again

work during day but next day stopped again

anyone know how to fix this please 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @AJB2707.

Thank you for all the information that you've provided regarding the inconvenience that you've been experiencing with your Charge 5.

Before considering other options, please make sure to follow all the steps listed here to resolve problems with notifications, as this has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

[AJB2707]

Hi 

thanks for the info

i have up to date app, DND and Sleep mode are off, I restarted my Fitbit but still not working 😞

many other fixes ?

[DavideFitbit]

@AJB2707 Thanks for confirming that you already tried all the steps suggested earlier and that you continue to experience the same problem. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

See you around in the Community.