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Charge 5 red circle with X

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‎03-23-2022 13:08 - last edited on ‎03-24-2022 06:39 by Moderator Alum

‎03-23-2022 13:08 - last edited on ‎03-24-2022 06:39 by Moderator Alum

Charge 5 will not update new firmware out of the box tried numerous times. called in for help they wanted me to send a picture of the red circle with X that said failed in it, on the watch. I don't know how that's even going to help them. it only stays on screen for 5 seconds. 

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎03-24-2022 06:38

‎03-24-2022 06:38

Hi, welcome to the Fitbit Community forums, @ZWfitness. 

 

I appreciate all the information that you've shared about this issue with your Charge 5 and for confirming that you already contacted the Customer Support team. 

 

I've seen other users in the Community experiencing this problem with the red X on the screen. In case that you already tried the restart procedure and you continue to have this problem, I do recommend that you follow the instructions provided by the Support team and that you continue the communication with them for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

 

Davide | Italian and English Community Moderator, Fitbit


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