Charge 5 replacement order

[KylerB]

I got a fitbit charge 5 for christmas (a few days early)  december 2021 from fitbit.com. I was so excited to upgrade my charge 3 to the new 5. I opened it and started using it. After a few days the battery would completely drain. Talked to fitbit and they said send it back and I would get a new one. So I did just that, sent it on december 23rd... its now march 1st and all fitbit support tells me is welp looks like its in transit... for 10 weeks?!?! I live in CO so its going 2 states. I have called USPS UPS and Fitbit multiple times. Anyone got any ideas how to talk to management about getting a refund? I have been with fitbit since the original charge came out... however I have been very patient while waiting for this replacement.... but almost 2 and a half months have gone by and every week I ask and every week I get the same email of looks like its in transit check back next week.... 10 weeks... 10 WEEKS?! When is enough enough? Anyone help or know of what to do? At this point I dont even want a charge 5 back just the money so I can spend it on something else. 

Thanks for your time and help,

Kyler

[Odyssey13]

Hi @KylerB  your only option is to talk to customer support. We're the community forum members who use the products, but aren't employees of the company. Once you put it into the shipper's hands and until it gets to Fitbit's warehouse, there isn't much you can do but wait for it to arrive at the destination. https://myhelp.fitbit.com/s/support?language=en_US 

[LiJaHi]

Experiences like this emphasise the value of buying from a physical store who will deal with this stuff for you, and just provide the replacement or refund.