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Charge 5 reporting peak heartrate while stationary

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‎11-15-2023 04:43 - last edited on ‎11-22-2024 10:04 by Fitbit Moderator

‎11-15-2023 04:43 - last edited on ‎11-22-2024 10:04 by Fitbit Moderator

Since yesterday my Charge 5 has reported very odd heartrate information: for a period of about an hour or two both yesterday and today, my Charge 5 reported me being at peak heartrate while sitting stationary at my desk, attending meetings online. My stationary heartrate is below 60, so sitting at my desk and talking should not cause my heartrate to skyrocket to 185bpm, which is about 40 more than what my peak heartrate is when I'm lifting weights at the gym 4 times per week.

What's going on?

-Daniel

 

Moderator edit: clarified subject.

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‎11-17-2023 08:18

‎11-17-2023 08:18

The same just started happening to me in the last week—randomly my HR is 30 to 40 bpm high. I followed the steps in other threads re HR issues: turn off HR in settings, restart device, turn HR back on. That works initially, but doesn’t last. It would be great to hear from support if there is a fix. 

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