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Charge 5 says "no data"

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‎12-04-2023 10:22 - last edited on ‎12-04-2023 10:30 by Fitbit Moderator

‎12-04-2023 10:22 - last edited on ‎12-04-2023 10:30 by Fitbit Moderator

My app says no data from last night. 
device is charged and phone shows previous data.

Moderator Edit: Clarified subject

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‎12-04-2023 10:29

‎12-04-2023 10:29

Hi there, @Intlwanda. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is not syncing your data. Thanks for making sure that your Fitbit device is charged and your phone is showing previous data. 

To better assist you, may I know if the message you're seeing is on your Charge 5? If so, please let me know if it's showing up when you try checking your sleep or exercise data? 

In the meantime, please restart your Charge 5 as suggested here and then, please check if you keep getting the same message. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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