Charge 5 screen acting odd

[Patrick_B]

Very unpleasant experience just last night with my partner-in-sports, Fitbit charge 5.

I keep it on basically always to record my daily running, cycling, ... but during last night's sleep, I woke up from what I thought was a disco party. The screen on my fitbit was flickering like crazy. I do not mean changing screens from one menu to the other, but really flashes of red, green, white, ... especially at the top edge of the screen. It did still collect data.

Tried to reset the device using the three click procedure but that does not help. Later on, I got a completely dark screen, now it is simply white when I tap it. I then changed the clock using the app. That works according to the app and the fitbit vibrates but the screen is still a complete virgin white.

Cycling this morning does get recorded (it appears in the app) but obviously thanks to the auto-recognition of the activity as I cannot start the activity on the phone.

You'll never see otherwise, but my warranty expired february 18, 2025... Is there any way to fix this issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Patrick_B. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still acting odd. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Patrick_B]

Done, filled in the form.

[Patrick_B]

Any next step, @MarreFitbit ?

[Patrick_B]

Customer service contacted me with the news that basically nothing could be done but they did offer me a fair reduction on the purchase of a new Fitbit Charge 6. Fine with me, so I expect delivery in a day or two.