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Fitbit Charge 5 turned off

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‎03-10-2025 10:14 - last edited on ‎03-10-2025 10:57 by Fitbit Moderator

‎03-10-2025 10:14 - last edited on ‎03-10-2025 10:57 by Fitbit Moderator

Hi all,

 

What seems a common issue with the charge 5 happened to me. 

 

I was out for a run last week and my Fitbit died. The screen was flickering. I got back home and tried to reboot... Didn't work. I've let the battery die and now the fit bit logo come on... Then nothing. Won't sync to my phone or charge. 

 

Is there anything I can do?

 

Moderator edit - updated subject for clarity

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‎03-10-2025 11:02

‎03-10-2025 11:02

Hi @n.yorston and welcome to the forums. 

I appreciate your message, and I'm sorry to hear your Charge 5 won't sync to your phone or charge. 

Thank you for your troubleshooting efforts. 

Could you please verify and apply the advices shown in the following help article : Why isn't my Fitbit device's battery charging?

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‎03-18-2025 12:36

‎03-18-2025 12:36

I have the same issue. I've reported it to the online support and they offered me a 50% discount on a new device. What an insult! It obviously has a known fault and they can't fix it. I've made an official complaint, but I don't hold out much hope of a resolution. I won't be buying Fitbit again.

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