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Problem with the screen

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‎03-18-2025 09:28

‎03-18-2025 09:28

So my little one decided to touch the Fitbit and this picture is the result has anyone had this and how did they solve it

1000087104.jpg

 

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‎03-18-2025 12:44

‎03-18-2025 12:44

Hi @adamishere, Thanks for stopping by, I hope you're doing well.

Let me help you with the screen of your Charge 5. Thanks for the picture.

We've seen that screen issues similar to yours are usually solved by restarting the device. To do so:

- Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
- Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

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