Charge 5 screen blank

[longtime_user]

The screen on my Charge 5 is blank.  Otherwise seems to be working fine, syncs, records steps, etc.  Tried the 3 button press reset multiple times.

[Talahthas]

Welcome back to the Fitbit community, @longtime_user!

Sad to hear that you're having an issue with your Charge 5. Please try if changing the clock face will fix this. To do so, please follow this instruction guide:

Clock Faces and Apps - Change the clock face 

[tinman25]

Hello. I have the same issue.  The screen is blank ( solid yellowish color when awakened) and I changed the clock face three different times without success. This unit was purchased  less than eight months ago when I bought it to replace a malfunctioning charge 5 to keep my streak going. I am now lest than a week from a continuous yearlong step goal. Tell me please how to reset when the screen does not communicate it’s current state.  

[gracemf]

Me, too!

[longtime_user]

Did online chat with customer service, after attempts to reset and change
the clock face, they offered a one-time replacement. Charge 5 was ~1 year
old.

[gracemf]

It took many attempts over a week, tried it again just now, and it works.  If it didn't, I was going to go back to Charge 4, because I didn't have those problems with #4.

[Talahthas]

Welcome back to the Fitbit community, @tinman25!

If restarting your device didn't get it back to work, I'd suggest contacting Fitbit support. As you mentioned having purchased your Charge 5 less than eight months ago, it should be covered by Fitbit's warranty, so they should able to replace it.

Fitbit Support Contact 

[Talahthas]

Great to hear that you'll be getting a new device, thanks for that feedback, @longtime_user!

[Talahthas]

Glad that restarting your device finally has worked. In some cases you really have to do this restart procedure a few times to get it to work.

Thanks for your feedback, @gracemf!

[tinman25]

I talked to customer service as well, I had already tried changing the clock face three times but still had a blank ( yellowish) screen. I was told they appreciated me trying the solutions offered online first and would be sending me an email to let me know of my next step. Less than 8 months old and I’m within 5 days of one year consecutive step goals being met. As long as my unit was still registering data I was tolerant but now my battery level is dropping like a stone. I know I will make my one year goal but it is incredibly disappointing that my second unit in a year is not capable of performing what it was made to do. 

[Talahthas]

Glad that the support team found a solution to get you back on track again. Thanks for your feedback, @tinman25!

[tinman25]

Hello, thank you for acknowledging my posts. To be clear, I was told there would be an email but I have yet to receive one. The lack of acceptable response is jeopardizing more than 8 years loyalty and my  premium subscription.