Charge 5 screen is black

[Sometimejogger]

My Charge 5’s screen is black, but it continues to count my steps, charge, and buzzes when I reach my goals. Please help. It’s terribly frustrating.

I have tried all of the steps outlined in answers to other people’s queries about the same problem. What else can I do??

Here are all the steps I’ve tried:

If you already tried to complete the 3 pulse restart procedure that you mentioned earlier and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[SebWotan]

Hello @Sometimejogger 

It sounds like basically the screen is not functioning. I would say you need to try to see if it is under warranty and get a replacement if it is. 

[Walker1137]

I changed the face of the watch and this solved the problem of the black screen for my Charge 5.