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Charge 5 screen is not responding properly

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‎05-01-2023 09:55 - last edited on ‎05-01-2023 12:00 by Fitbit Moderator

‎05-01-2023 09:55 - last edited on ‎05-01-2023 12:00 by Fitbit Moderator

I can not tap on charge 5 so i can not select any application. 

The Charge 5 only responds to vertical swipe so I can not access to the apps that are on the right or left side of the main menu.

I already tried restarting the device with the charger button but the problem persists. 

Any advise?

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 12:03 - edited ‎03-17-2024 06:00

‎05-01-2023 12:03 - edited ‎03-17-2024 06:00

Hi there, @Marta_1303. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you shortly.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎05-01-2023 12:03 - edited ‎03-17-2024 06:00

‎05-01-2023 12:03 - edited ‎03-17-2024 06:00

Hi there, @Marta_1303. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you shortly.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes