Charge 5 screen is too dim

[PerDay]

My charge 5 seems to be recording data correctly but for a week or so now the screen is faint indoors and the screen blank when outdoors, very frustrating. I’m not in sleep mode, display is on max brightness, I’ve reset device and tried changing clock faces but still a dim / blank display. Any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @PerDay. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is not bright enough. I understand how annoying this can be, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is not bright enough, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[PerDay]

I've completed info in link ....