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Charge 5 screen is unresponsive

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‎08-25-2023 12:30 - last edited on ‎08-28-2023 04:54 by Fitbit Moderator

‎08-25-2023 12:30 - last edited on ‎08-28-2023 04:54 by Fitbit Moderator

Hi, 

I have tried the restart from the cable, updated the clock face to the default one, closed the app, so far no luck. 

The screen will not respond to a swipe. It will "wake" when i turn my wrist or put it on the charger. But no swipe in any direction. Please help. Thank you!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-27-2023 12:13

‎08-27-2023 12:13

Welcome to the Fitbit community, @DayDay77!

Sad to hear that you're having issues with your Charge 5. I see a chance that your device is in Water-Lock mode. So please try double tapping it to get an option to unlock shown on it's display. I'd like to point out that for returning from Water-Lock mode this double tap uses your device's acceleration sensor instead of it's touch display, so you need more force to activate that.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎09-08-2023 16:46

In response to Talahthas

‎09-08-2023 16:46

Thank you but no luck. I double tapped hard, fast, slower, moved my wrist. Nothing. It'll vibrate when put on the charger. Is receiving texts from the Bluetooth. But I cannot access them. But the time will no longer sync. I'm still under a 2 year warranty (for the next few days) so I'm trying to figure that out. But if course fitbit hides it! 

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