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Charge 5 screen is unresponsive

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‎02-02-2025 09:07 - last edited on ‎02-03-2025 05:56 by Fitbit Moderator

‎02-02-2025 09:07 - last edited on ‎02-03-2025 05:56 by Fitbit Moderator

I tried resetting via the charging cable and going into app to change clock face etc. nothing is working. I still have the white screen. 

Moderator Edit: Clarified subject

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‎02-03-2025 05:59

‎02-03-2025 05:59

Hi there, @Murphiesred. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still not turning on. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is white, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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