I purchased a new Charge 5 less than 60 days ago because my previous one stopped working. It still tracks activity and sync's to the app on my phone but the display only shows a white rectangle on the screen with pixels on it. I tried the instructions for resetting. When I contacted FitBit, they instructed me to send the device back to them and then they would tell me the next steps. I have had this device less than 60 days. It is still under warranty. Why would I send them my device, and lose the ability to track my activity that I've tracked for more than 5 years now, before first receiving a replacement device. NOT an acceptable solution.
