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Charge 5 screen unresponsive

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‎08-02-2022 10:47

‎08-02-2022 10:47

After the latest update my screen was unresponsive. I was sent a replacement and it is doing the same thing. 

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‎08-04-2022 07:54

‎08-04-2022 07:54

Hi, welcome to the Fitbit Community forums, @LilAnn. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that this is a replacement device. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed and they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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