Charge 5 screen wake is too slow

[ericc17]

Noticed today that it now takes two seconds for my Charge 5 screen to wake after I turn my wrist.

Swiping also seems slower and screen choppy.


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @ericc17!

Sad to hear you're having issues with your Charge 5.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you sh...

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[ericc17]

I didn't have to do a restart because it died. Went from near full charge to zero overnight so must have been high processor usage.

This has happened before. It would be nice to get a notification when a firmware update has been done.

So far it seems seems to be back to normal.