Charge 5 screen wake stopped working

[BearRu]

My Fitbit won’t light up or wake up have to tap/shake/swipe it still does not work.  It’s a frustrating awful watch! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BearRu. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

It seems that your Charge 5 is in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please go to your quick settings and check that screen wake hasn't accidentally been turned off. swipe down from the clock screen again and tap the setting to adjust it. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Charge 5 by following these steps: How do I restart my Fitbit device?