Charge 5 screen went blank after the update

[wpymsy]

After upgrading my bracelet to this latest version, the screen remains black and the battery is used up very quickly. Currently, the phone can synchronize data, but the screen of the bracelet remains black for a long time. It was fully usable before the upgrade.

Moderator Edit: Clarified subject

[Sideshowsusie]

Same here. Despite my Fitbit being charged, the screen keeps going black and does not respond to tapping. This has only happened since the recent update.

[MarreFitbit]

Hi there, @wpymsy @Sideshowsusie. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 5 devices have gone blank after the update. I understand where your concern is coming from. We'll be glad to help you!

I've seen you contacted our Support Team after posting here and they've already assisted you (wpymsy, please stay tuned to your inbox, someone will reach out to you shortly!). If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thank you in advance! 

[Echaner19]

Same here, my screen remains blank even when tapping. Please assist.