Charge 5 screen went blank

[Ebraxton]

This evening the screen on my relatively new Charge 5 (purchased via Amazon on October 1, 2023) went blank. Tried resetting / restarting…felt it vibrate with each depression of the reset button on the charge cable…still no display. It’s charged…so what are next steps?

Moderator Edit: Clarified subject

[Tchr4life]

This just happened to mine today. Mine is two years old, though. It’s still tracking my steps and activity, but I have to look at my phone app for the updated info. I checked for updates, but the app says it’s up to date. Like yours, it vibrates each time I reset it with the button in the charger, but no display. I’ll be watching for a reply to help you. 

[MarreFitbit · Accepted solution]

Hi there, @Ebraxton. Welcome to the Fitbit Community Forums. It's sad to hear that your 3 month old Charge 5's screen is still blank despite the steps you've tried so far. I understand where your concern is coming from, I'll be glad to help you with this! 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

@Tchr4life Welcome on board! I'm sorry to hear that you were also having issues with your Charge 5's screen. I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[Ebraxton]

This morning I did show an available update…so I launched it…I also received additional instructions…that in addition to performing the standard reset…which didn’t help…did it several times…it was suggested to go into my app and change clock faces…if this worked…I could go back to my original clock face.
Don’t know which action actually resolved the issue…maybe a combination of both…but my charge 5 display did come back on and seems to be working fine now.

[Tchr4life]

Thank you! I also changed my clock face, a few times, when I read that suggestion last night, as well as repeatedly, tapping on the front and back of my watch several times throughout the evening. As I was going to bed the clock face lit up. Like you, I don’t know what “did the trick”, but I’m happy to be able to return the new watch I ordered last night when it arrives! I did read that our watches last about 2 years, which is how old mine is, but since it was still tracking my steps, heart rate, etc., which I could see on my phone app when the screen was black, and the battery was fully charged, I’m going to trust that there’s still some good life left in it. Thanks again for your reply. I appreciate this forum.