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Charge 5 screen won't scroll

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‎08-14-2023 07:47 - edited ‎08-14-2023 10:14

‎08-14-2023 07:47 - edited ‎08-14-2023 10:14

My charge 5 will no longer scroll, up ,down, sideways, nothing at all. I tried changing the clock face several times, tried the plugging it in and pushing the button on the charger 3 times, and also tried the push and hold button on charger for 15 seconds. 
Nothing has worked. The fit bit is only 6 months old and it does have the extended warranty.

so what is the next step? I know this is a common problem and some people have gotten a replacement one. How do I go about doing that?

Thanks for any suggestions. 
Edit to add, tech support is sending out a replacement. Awesome help on the support chat team. 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-14-2023 09:48

‎08-14-2023 09:48

Hi there, @Jazzy65. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-15-2023 10:28

In response to MarreFitbit

‎08-15-2023 10:28

Hi. I have the same problem. Screen on Fitbitw is frozen on the Home Screen. Amy guidance please n

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0 Votes

‎08-15-2023 10:58

In response to Hoppy1872

‎08-15-2023 10:58

Contact the support team. They were very helpful.

Best Answer