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Charge 5 screen won't show clock or notifications

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‎11-04-2021 02:01 - last edited on ‎11-07-2021 15:20 by Fitbit Moderator

‎11-04-2021 02:01 - last edited on ‎11-07-2021 15:20 by Fitbit Moderator

I've only had the charge 5 for a couple months and this is the 2nd time my screen loses the clock and notifications. I found a fix that suggested connecting to charger and pressing the button to restart, however there are no buttons on my charge 5

 

Moderator Edit: Clarified subject

Best Answer
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3 REPLIES 3

‎11-04-2021 02:09

‎11-04-2021 02:09

Hello,

 

I’ve just checked how to do the reset when it’s charging.  There’s a button on the USB end of the charger.

 

 I’m attaching a picture and the instructions.  I hope they help!

 

C26DCB06-FC55-440C-A3C6-DB6255FB4BFA.jpeg

 

Best Answer

‎11-04-2021 02:12

In response to Wibby

‎11-04-2021 02:12

Thanks, I'll have to look at that when i get home.  The last time this happened, after a few days, it just automatically reset itself but I'm not even sure what's causing this.  

Best Answer

‎11-07-2021 15:30

In response to Shoton23

‎11-07-2021 15:30

@Shoton23 Welcome to the Community. @Wibby Thanks for your help and the screenshots.

 

@Shoton23 I'm sorry you're having this experience with your Charge 5. This is odd, but I'm glad you'll try to restart your tracker with the steps described by our friend. Please monitor your tracker and if the screen is still not working or your tracker starts rebooting by itself, let me know so I can help you with this.

 

See you around.

Best Answer