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Charge 5 screen won't turn on when notifications come in

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‎07-28-2023 14:12 - last edited on ‎07-29-2023 06:56 by Fitbit Moderator

‎07-28-2023 14:12 - last edited on ‎07-29-2023 06:56 by Fitbit Moderator

Whenever there is a call notification or any regular notification, the screen doesn't turn on automatically. I have to turn it on manually or do the gesture to see the notification.

Moderator Edit: Clarified subject

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‎07-29-2023 07:49

‎07-29-2023 07:49

Hi there, @HappyHogan. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend checking if the screen wake feature is still enabled. To do so, swipe down from the clock screen. Tap a setting to adjust it. When you turn off a setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-29-2023 07:49

‎07-29-2023 07:49

Hi there, @HappyHogan. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend checking if the screen wake feature is still enabled. To do so, swipe down from the clock screen. Tap a setting to adjust it. When you turn off a setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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