Charge 5 shows red light and doesn't hold a charge

[ValerieGarcia]

My Fitbit charge 5 is always showing the red light and is constantly not staying charged after showing its at 100% and be dead not even a hour after.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ValerieGarcia.

Thanks for the details shared in your post. I recommend restarting your device by following the instructions in How do I restart my Fitbit device? To maximize your Fitbit device's battery life, please check our tips in Can I extend my Fitbit device's battery life?

Hope this helps. 

[Karmiccalamity]

I have a similar issue light won’t even go away while restarting with cable. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Karmiccalamity.

Thank you for joining the thread and sharing that you're experiencing a similar issue. I appreciate your troubleshooting efforts and recommend trying to turn off heart-rate tracking on your device: open the Settings app > Heart Rate > tap to turn the setting Off. After that restart the device once again and then turn on the heart-rate tracking. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.

[ValerieGarcia]

I couldn't get mine to stop. I took it back and got my refund... the versa 2 I liked more...I'm going to do better research next time before buying another fitbit...

[LiliyaFitbit]

Thank you for your reply, @ValerieGarcia.

I appreciate the update. I understand how you are feeling and recommend reviewing this link for a comparison of Fitbit devices. I appreciate your efforts and hope to keep you in the Fitbit family. 

Have a good day.

[Karmiccalamity]

I’ve done that and now it’s completely bricked and stuck in a boot loop. Customer support is clearly giving me the run around saying they and sending to a higher level of support and I haven’t heard anything back. Pretty disappointed and mad I spent $180 on a broken device Fitbit won’t stand behind. 

[LiliyaFitbit]

Thank you for the update, @Karmiccalamity.

I understand how you are feeling about this situation. Due to the high volume contacts, there might be a delay on reply from our Support team, your patience and understanding is appreciated. I know they will be glad to help you out and provide a solution.

See you around.

[Kraftee]

Now the red light is flashing…..

[Kraftee]

…….AND heart rate is not showing …..it is on……turned off restarted and turned back on….I am about to call it quits with Fitbit!  Have NOT had this one that long!

[Kraftee]

Not recording steps…..NOTHING!  

[11dana_ms]

I have the exact same issue 

[11dana_ms]

Same issue here