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SpO2 is not working on my Charge 5

yesterday - last edited 19 hours ago by Fitbit Moderator

yesterday - last edited 19 hours ago by Fitbit Moderator

Can anyone explain why my charge 5 is suddenly no longer showing any spo2 info? Has been working well for months but now tells me my device isn't compatible with the spo2 feature. Which it clearly is. Can anyone help?

Moderator Edit: Clarified subject

Best Answer
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2 REPLIES 2

19 hours ago

19 hours ago

Hi there, @Elh21. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. 

I wanted to let you know that this issue you're experiencing with the SpO2 app and the data not appearing in the Fitbit app has been escalated to our team, and they are currently investigating it.

I understand your concern and apologize for any inconvenience it has caused. Please know that we value all feedback as it helps us to refine our services, and your input is certainly appreciated.

Maria | Community Moderator, Fitbit


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Best Answer

19 hours ago

In response to MarreFitbit

19 hours ago

I'm glad to see this answer as I ran into the same issue this morning. 

Best Answer