A few days ago, my Charge 5 step streak, which was at about 990, reset to 4, even though I have well over 10k steps every day. A couple days later, it reset again to 2. Oddly, the app shows that I had 10k steps every day, never missing a single day, going back nearly three years. My Fitbit is synced correctly with my app in all other ways (sleep, exercise, heartbeat, etc).
I’m due to hit a 1000 day streak on September 30th - I really hope this problem is fixed by then. I see people have been reporting this issue for a few years now. Surely you are able to solve this issue by now!
Can you help fix this problem asap? Thx.
