Charge 5 stopped receiving text notifications

[STLFB]

My Charge 5 stopped getting/giving text notifications yesterday. No vibrations, and device says no notifications. I’ve turned Bluetooth on iPhone off and on. What else can I do?

Moderator Edit: Clarified subject

[RiekoC]

Hello @STLFB 

I've noticed that sometimes settings get turned off/changed even though I know that I intentionally did not make any changes.

This help page has the instructions for getting notifications from your phone to your Fitbit (<-- click link). Please let us know if this fixed your text notifications.

[STLFB]

Thanks, unfortunately nothing worked. 

[RiekoC]

Hello @STLFB 

Although I'm not sure that this will work, you could try clearing the data/storage for the Fitbit app on your phone.

You might want to check the iOS platform forum (<-- click link) to see if other Apple users are having this issue or found a fix for it.

[STLFB]

Thanks, I actually started receiving notifications again!

[RiekoC]

Hello @STLFB 

That's wonderful news! Thanks for letting us know that the problem apparently resolved itself and you're getting your text notifications again. 👍