Charge 5 stopped registering distance

[katecobra]

I've had my Charge 5 since Christmas but about a week ago it stopped registering the km's on just walking about through the day. It still registers my step count but not distance, for example 19,432 steps equates to 0.45 km. It also still registers distance on exercise mode, runs etc. Can anyone help?

[SebWotan · Accepted solution]

Hello @katecobra 

Did you restart your Charge 5 ? To do this go to Settings in the watch and choose Restart

[katecobra]

Hi Seb

Did as you suggested, walked up and down the road a few times and hey presto it's registering distance again!! Fabulous, thank you so much. 

[SebWotan]

@katecobra You are welcome