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Charge 5 stopped syncing after the update

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‎12-30-2023 09:14 - last edited on ‎12-30-2023 09:38 by Fitbit Moderator

‎12-30-2023 09:14 - last edited on ‎12-30-2023 09:38 by Fitbit Moderator

Since the new Charge 5 update, my info doesn't sync with the app..the heart rate readings are way off as is all the sleep info. 

Moderator Edit: Clarified subject

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‎12-30-2023 15:51

‎12-30-2023 15:51

Welcome to the forums @Buddy005.

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5. Sorry for that.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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