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Charge 5 stopped syncing and now it won't pair

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‎12-05-2023 21:38 - last edited on ‎12-06-2023 04:08 by Fitbit Moderator

‎12-05-2023 21:38 - last edited on ‎12-06-2023 04:08 by Fitbit Moderator

I’ve rebooted Charge5 five times, I’ve turned Bluetooth off and on multiple times. I’ve reset using charging cable and screen but cannot get my phone to talk to FitBit.  It finds it but can’t connect, get an error message and the same instructions, all of which I’ve tried, on a loop.  What next? 

Moderator Edit: Clarified subject

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1 REPLY 1

‎12-06-2023 03:25

‎12-06-2023 03:25

Welcome to the Fitbit community, @StephanieGrab!

Sad to hear that your Charge 5 isn't working as expected. Thanks for having taken the time trying to get things fixed by your self.
To save you even more trouble I'd suggest contacting Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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