Charge 5 stopped syncing with my iPhone 14

[Nevling]

how do I unpaired an repair charge five back to my iPhone 14. It is no longer syncing


Moderator Edit: Clarified subject

[Rich_Laue]

You can unpair by removing the Charge 5 from the list of trusted Bluetooth devices. Then open the fitbit app. The app should ask permission to connect the tracker to the phone. 

Other steps to try 

• Stop the fitbit app
• Clear the fitbit app cache
• Restart both phone and tracker. 

Why won't my Fitbit device sync?

[MarreFitbit · Accepted solution]

Hi there, @Nevling. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If the steps recommended by @Rich_Laue don't work, please try the following:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.