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Charge 5 stopped syncing

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‎02-25-2023 06:38 - last edited on ‎02-25-2023 08:19 by Fitbit Moderator

‎02-25-2023 06:38 - last edited on ‎02-25-2023 08:19 by Fitbit Moderator

The date and time are wrong and it is accumulating steps. It also hasn’t synced since January 27th. Anyone else having this problem and who did you contact? Thanks in advance

 

 

Moderator Edit: Clarified subject

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‎02-25-2023 08:25 - edited ‎07-29-2023 04:18

‎02-25-2023 08:25 - edited ‎07-29-2023 04:18

Hi there, @Chrissysmith329. Welcome to the Community Forums. 

As per the description of your post, it seems like your Charge 5 isn't connected to your Fitbit app. To confirm this, please go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. 

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-25-2023 08:25 - edited ‎07-29-2023 04:18

‎02-25-2023 08:25 - edited ‎07-29-2023 04:18

Hi there, @Chrissysmith329. Welcome to the Community Forums. 

As per the description of your post, it seems like your Charge 5 isn't connected to your Fitbit app. To confirm this, please go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. 

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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