help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stopped syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2023 09:04 - last edited on ‎10-28-2023 09:23 by Fitbit Moderator

‎10-28-2023 09:04 - last edited on ‎10-28-2023 09:23 by Fitbit Moderator

My charge 5 is working but has stopped synchronising. I have restarted it boyh ways as advised in 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-28-2023 09:25

‎10-28-2023 09:25

Hi there, @NSingleton444, Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing. I've appreciate you've taken the time to troubleshoot the issue prior to posting here, I'll be glad to continue assisting you. 

Beside the restart you've done, I suggest trying the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎10-28-2023 09:25

‎10-28-2023 09:25

Hi there, @NSingleton444, Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing. I've appreciate you've taken the time to troubleshoot the issue prior to posting here, I'll be glad to continue assisting you. 

Beside the restart you've done, I suggest trying the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-28-2023 10:14

In response to MarreFitbit

‎10-28-2023 10:14

Thanks, that has fixed the problem. Perhaps it would be useful to add those
suggestions to the manual.
Best Answer
0 Votes

‎10-28-2023 10:28

In response to NSingleton444

‎10-28-2023 10:28

@NSingleton444. I'm glad to hear that the steps did work for you. Thank you so much for your suggestion, you can find more helpful articles here https://myhelp.fitbit.com

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-22-2023 14:21

‎11-22-2023 14:21

Same here. Took me forever to get it to sync again after the last update and today all of a sudden it stopped again. Probably has to do with an update because all of a sudden I can see the percentage of the watch. However. I don’t remember how I finally got it to sync again because I had to try like a million things after the last update 

Best Answer
0 Votes