help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water lock failed on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2023 16:46 - last edited on ‎11-19-2023 09:05 by Fitbit Moderator

‎11-18-2023 16:46 - last edited on ‎11-19-2023 09:05 by Fitbit Moderator

After two years, I thought I would try using the water lock feature in an aqua fitness class. Big mistake. It’s dead. Do I have any recourse?

 

 

Moderator edit: edited title to clarity

Best Answer
5 REPLIES 5

‎11-19-2023 09:04

‎11-19-2023 09:04

Hello, @Squeebs Welcome to the forums!

I understand your situation with the water lock feature, can you describe in detail what has happened and if you have tried any step to solve the situation, please? Also, please let me know the following:

- Does the Charge 5 vibrate when you connect it to the charged?
- Are the green lights in the back of it on or off?
- Can you try doing a restart following the steps in this article, please?

Thanks for your efforts!

Best Answer
0 Votes

‎11-20-2023 07:05

In response to CrisVillaFitbit

‎11-20-2023 07:05

Thanks so much for your reply. I’m afraid there’s no light, no vibration. The thing seems completely dead. I’ve tried the restart a couple of times I put it in a bag with desiccants, I charged it, all to no avail.

Best Answer

‎11-20-2023 09:09

In response to Squeebs

‎11-20-2023 09:09

Hello, @Squeebs Thanks for the information provided and for your efforts too!

I understand the situation with the Charge 5 not charging, can you check this article and make sure you have followed the steps in there, please? Let me know how it goes and what steps you did, since this will help other members in the community too.

Best Answer
0 Votes

‎11-20-2023 09:43

In response to CrisVillaFitbit

‎11-20-2023 09:43

Thank you, I had read many posts (including those by people who said that
water lock didn’t work). I wish I’d read them before I tried it. I’ve done
everything suggested. And just no response. No vibration, no lights. The
watch has worked very well for the last two years and it was almost fully
charged when I decided to try it in the aqua fitness class. It has been
totally dead since then. there seem to be many people to whom this happens
so I’m wondering why water lock is a feature if it doesn’t work.
Best Answer
0 Votes

‎11-22-2023 12:14

In response to Squeebs

‎11-22-2023 12:14

The issue is not why my Fitbit Charge 5 isn’t charging but rather that it immediately stopped working when submerged in water (I had set the water lock) and has been dead ever since. Is the company willing to help me since they advertise water lock as a feature that you can use while swimming and it apparently is not?

Best Answer