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Charge 5 stopped syncing

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‎03-09-2023 06:34 - last edited on ‎03-10-2023 06:43 by Moderator Alum

‎03-09-2023 06:34 - last edited on ‎03-10-2023 06:43 by Moderator Alum

Charge 5 stopped syncing with my iPhone 11

 

 

 

Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎03-10-2023 06:48

‎03-10-2023 06:48

Hi, it's good to see you visiting the Community Forums for the first time, @Msadams. 

 

Thank you for the information provided about the issue you're experiencing with your Charge 5.  

 

If you haven't done so already, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. The following steps that have also been useful for other users: 

 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Davide | Italian and English Community Moderator, Fitbit


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