Charge 5 stopped tracking my SpO2 data

[GordonT3]

The spo2 has stopped working on 21/12/23. Uninstalled app and repaired watch to no effect. No red light on the back, just the green one. Is the device defective?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GordonT3. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 has stopped tracking your SpO2. I appreciate you've taken the time to troubleshoot this issue before reaching out.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you still need help, please feel free to contact our team back by sharing the case number they gave you during your interactions so they can continue assisting you. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[GordonT3 · Accepted solution]

Not really helpful. Should sort itself out after 2 hours didn't quite cut it.  Being told to update to version 4.06 that isn't available on playstore isn't a solution. No explanation as to why spo2 should stop working a week ago. Do I need a new Fitbit under warranty. That would be the third failure. Not good is it?