Charge 5 stopped tracking my data accurately

[Laney11]

1) It no longer provides complete information about my exercise.  Last week the app showed the amount of time I exercised, the calories I burned, the average heart beats, the zone minutes and a break down of percentage in fat burning mode and cardio mode.  Now all it shows is minutes and calories.

2) I wear it to bed. it normally would show a breakdown of my sleep -  minutes awake, light sleep, heavy sleep, etc.  Now it’s not recording sleep at all.

please help fix this it’s not giving me what I need or fit for purpose 

thabks Laney xo

I have unpaired the device from the App & also 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Laney11. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

It seems like your Charge 5 is not properly linked to your Fitbit account and that's why it's not recording your data accurately. With that being said, please try the steps below in the order listed (even is some of them you've tried already)

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.