Charge 5 stopped tracking my sleep data

[0pp]

How do I reconnect my fitbit 5

Moderator Edit: Clarified subject

[RiekoC]

Hello @0pp 

I'm not sure that I understand your question. If you are looking for help on fixing a broken sleep log, this thread (<-- click link) has information on this problem.

If this isn't your issue, please provide some more details so we can assist you.

[MarreFitbit]

Hi there, @0pp. Welcome to the Fitbit Community Forums. We're here to help!

I'm also wondering the same as @RiekoC. Would you mind clarifying what the issue is exactly? Is your Charge 5 not tracking your sleep stages? Is your Charge 5 no longer paired?

On a side note, I was wondering if your Charge 5 is still tracking your heart rate? If your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Charge 5, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition to that, I suggest taking a look at this help article Why don't I see sleep stages today?