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Charge 5 stopped vibrating

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‎04-20-2022 23:50 - last edited on ‎04-21-2022 07:24 by Moderator Alum

‎04-20-2022 23:50 - last edited on ‎04-21-2022 07:24 by Moderator Alum

My Charge 5 has stopped vibrating

i have restarted the device and checked that dnd and sleep mode are turned off

ive disconnected and reconnected to my phone also

 

 

Moderator edit: format

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‎04-21-2022 07:24 - last edited on ‎11-28-2024 03:28 by Fitbit Moderator

‎04-21-2022 07:24 - last edited on ‎11-28-2024 03:28 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Claire2603. 

Thank you for sharing that you've been having this inconvenience with your Charge 5. 

Before considering options, please make sure the restart procedure that you've tried is the three pulse restart using the charging cable.  Since you already disabled DND and Sleep Mode, if you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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