Charge 5 stopped working after getting wet

[Edinaz27]

What should i do to claim if something damage, due to by receipt purchase was damage totally forgot to take out from my jacket in washing machine.,any solution? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Edinaz27. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.
  

For more information about our warranty, see https://www.fitbit.com/global/us/legal/returns-and-warranty